1. Order Placement & Payment

All custom fursuit orders are initiated through email or the commission form.A non-refundable deposit of 30% is required to begin production on your fursuit. All supplies bought with this deposit are mine. This is NON REFUNDABLE after supplies are bought.Full payment must be made before shipping the completed product unless otherwise agreed upon in writing.Payment plans must be completed within 3 months.Failure to pay on time will result in your commission being put on hold.Shipping and tariffs are the customer’s responsibility and are not included in the quote pricing.You must be 18+ to commission me. There are no exceptions to this.

2. Design Considerations

I require a clear and concise visual reference of the character.References must include front, back, and side views in full color. All parts to be created must be shown on the reference (mouth, tongue, teeth, and etc.)Once the design is confirmed, it is considered final, and no changes will be accepted unless you get confirmation from me.I accept NSFW additions and modifications but I have the right to refuse anything that makes me uncomfortable. Due to this, it is important that you ask about this up front when getting a quote. NSFW commission information will always be kept private from the public and any images posted will be done so after getting permission from the customer.Color matching to fabric can be challenging especially considering the limited nature of faux fur colors. The closest match achievable will be selected, but colors may not be exact to the reference.

3. Measurement Requirements

Accurate measurements are essential to ensure a proper fit. Duct tape dummies are required for bodysuits.These measurements must be provided for specific parts (customer will be notified):★ Head circumference (at widest point)
★ Head height from chin to the top of the head
★ Neck circumference (at widest point)
★ Hand: Palm circumference, width and height of the entire hand (palm splayed). Largest finger circumference and length of longest finger.
★ Arm: Wrist, mid forearm, elbow (bent and unbent), mid bicep, and shoulder circumference
★ Leg: Ankle, mid calf, knee (bent and unbent), mid thigh, upper thigh/groin area circumference
★ Torso measurements: hips, waist, and chest circumference
★ Shoe size and heightI may request additional measurements depending on the specifics of your order. Please ensure that all measurements are accurate to avoid fitting issues.

4. Production Time

The typical production time for a custom fursuit is 1-4 months, although it may vary based on the complexity of the design and the current order queue.I will provide estimated completion timelines at the time of order confirmation. While I strive to meet these deadlines, delays may occur due to unforeseen circumstances. If there is a delay that affects my ability to work, I will communicate this to the commissioner as soon as possible.

5. Shipping & Delivery

Once your fursuit is completed, I will ship it via UPS, USPS (most common), FedEx, or DHL, and tracking information will be provided.I am not responsible for any damages, delays, or loss that occurs once the fursuit is shipped.Shipping insurance is required for the full value of the fursuit. This protects against loss.If a package is lost or delayed in shipping, I will assist in initiating a claim with the carrier.I will not issue refunds or replacements until the carrier's claims process has been concluded. After that I will work with the customer to discuss a solution.

6. Returns, Exchanges, & Cancellations

Due to the custom nature of fursuits, returns and exchanges are not accepted.If there is a defect caused by creator error (e.g., faulty stitching, incorrect materials), I will review the issue on a case-by-case basis and work with the commissioner to come to a reasonable solution.Sizing issues that arise from incorrect measurements provided by the customer are not eligible for a return or exchange.Once a commission agreement is signed and the deposit is paid, cancellations are not accepted unless I cannot fulfill the order due to unforeseen circumstances. In this case, I will offer a full refund.If there is an issue with your order I must be notified within 48 hours of the customer receiving the product.

7. Fursuit Care & Maintenance

Suits will come with their own cleaning and maintenance instructions.

8. Liability

I am not responsible for any injuries or accidents that occur while wearing the fursuit. The customer assumes all risks and liability when wearing the costume.

9. Privacy & Confidentiality

I will not share any personal information provided in the order process, including measurements, design details, or shipping addresses online or anywhere else unless I am required by law.I reserve the right to post any photos, videos, works in progress, or artwork created by me to social media or to be used in my portfolio.

10. Changes to Terms of Service

I reserve the right to update or modify these Terms of Service at any time. Any significant changes will be communicated to customers via email if current or upcoming commissions will be affected.

11. Refusal of Service

I reserve the right to refuse a commission for any reason.

12. Warranty

All fursuits come with a 1 year free repair warranty. This warranty only covers issues that are not considered regular maintenance.Neglect or misuse is not covered. Popped seams, holes, or other issues that are related to the suit creation are covered.Shipping must be paid by the customer for repair work.

By placing an order with me, you acknowledge and agree to these Terms of Service.
All fursuit commissioners will be required to sign a copy of these Terms of Service